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Job Description: Front of House Supervisor – Worthing

Main Responsibilities:

1. Oversee daily operations of the front of house team, ensuring smooth service and customer satisfaction.

2. Manage staff scheduling, training, and development to maintain a high-performing team.

3. Handle customer inquiries, complaints, and feedback professionally and efficiently.

4. Maintain a clean, safe, and welcoming environment for guests and staff.

5. Assist in the development and implementation of policies and procedures to improve service quality and efficiency.

6. Monitor inventory levels and place orders for supplies as needed.

7. Collaborate with other departments to ensure seamless operations and guest experience.

8. Prepare reports on front of house performance, sales, and customer feedback.

Required Skills & Qualifications:

1. Excellent communication and interpersonal skills.

2. Strong leadership and problem-solving abilities.

3. Proficient in using relevant computer systems and software.

4. Ability to work well under pressure and manage multiple tasks simultaneously.

5. Knowledge of health and safety regulations and best practices in the hospitality industry.

6. Customer-focused attitude with a commitment to providing exceptional service.

7. Flexibility to work various shifts, including weekends and holidays.

Experience:

1. Minimum of 2-3 years of experience in a front of house role, preferably in a supervisory capacity.

2. Experience in the hospitality, restaurant, or retail industry is highly desirable.

3. Proven track record of successfully managing and motivating teams.

Pay Rates for Front of House Supervisors in Worthing:

According to various job postings and salary surveys, the average pay rate for a Front of House Supervisor in Worthing ranges from £22,000 to £28,000 per year, depending on experience and the specific employer. Some positions may also offer additional benefits such as bonuses, employee discounts, and training opportunities.

Front of House Supervisor in Worthing

Are you a customer service professional looking for an exciting opportunity in the hospitality industry? If so, a position as a Front of House Supervisor in Worthing might be the perfect fit for you. This role is essential in ensuring that guests have an exceptional experience from the moment they enter the establishment until they leave.

Responsibilities of a Front of House Supervisor

As a Front of House Supervisor, you will be responsible for overseeing the day-to-day operations of the front of house team. This includes managing staff, ensuring that service standards are met, and handling customer inquiries and complaints. You will also be responsible for creating and maintaining staff schedules, training new team members, and ensuring that the restaurant or hotel is properly staffed at all times.

In addition to managing staff, you will also be responsible for maintaining the appearance and cleanliness of the front of house area. This includes ensuring that tables are properly set, that the dining room is clean and tidy, and that all equipment is in good working order. You will also be responsible for monitoring inventory levels and placing orders for supplies as needed.

Skills and Qualifications Required

To be successful in this role, you will need to have excellent communication and interpersonal skills. You should be able to effectively manage and motivate a team, as well as handle customer inquiries and complaints in a professional and courteous manner. You should also have a strong attention to detail and be able to multitask effectively in a fast-paced environment.

In terms of qualifications, most employers will require that you have previous experience in a customer service or hospitality role. A degree in hospitality management or a related field can also be helpful, but is not always required. You should also be proficient in using computer systems and software, as you may be required to use these tools to manage staff schedules and inventory levels.

Benefits of Working as a Front of House Supervisor

Working as a Front of House Supervisor can be a rewarding and challenging career. You will have the opportunity to work in a fast-paced and dynamic environment, and to interact with a wide range of people on a daily basis. You will also have the opportunity to develop your leadership and management skills, which can be valuable in any career path.

In addition to these benefits, many employers offer competitive salaries and benefits packages for Front of House Supervisors. This can include health insurance, paid time off, and opportunities for career advancement within the company.

Finding a Front of House Supervisor Position in Worthing

If you are interested in pursuing a career as a Front of House Supervisor in Worthing, there are several steps you can take to find available positions. One of the best places to start is by searching online job boards and company websites for openings in the area. You can also network with other professionals in the hospitality industry, as they may be aware of upcoming openings or can provide valuable advice and guidance.

When applying for a Front of House Supervisor position, be sure to highlight your relevant experience and skills in your resume and cover letter. You should also be prepared to provide references from previous employers or colleagues who can speak to your abilities and work ethic.

Conclusion

A career as a Front of House Supervisor in Worthing can be a rewarding and exciting opportunity for those with a passion for customer service and hospitality. With the right skills, qualifications, and experience, you can find a position that allows you to showcase your leadership abilities while providing exceptional service to guests. By following the steps outlined above and highlighting your relevant experience and skills, you can increase your chances of landing your dream job in this dynamic and fast-paced industry.

FAQs – Find Front of House Supervisor in Worthing with Team Catering Jobs

1. What are the primary responsibilities of a Front of House Supervisor in Worthing?

A Front of House Supervisor in Worthing is responsible for managing the front desk operations, ensuring excellent customer service, and overseeing the work of front desk staff. They handle guest inquiries, resolve complaints, and ensure smooth check-in and check-out processes.

2. What qualifications are required for a Front of House Supervisor position in Worthing?

Typically, a Front of House Supervisor in Worthing should have a minimum of 2-3 years of experience in a similar role within the hospitality industry. Strong communication, leadership, and problem-solving skills are essential. A degree in hospitality management or a related field is often preferred.

3. What are the working hours for a Front of House Supervisor in Worthing?

A Front of House Supervisor in Worthing may work varying shifts, including weekends and holidays, to ensure proper coverage of the front desk. Shifts can include early mornings, afternoons, and evenings, depending on the establishment’s needs.

4. How does a Front of House Supervisor handle customer complaints in Worthing?

When handling customer complaints, a Front of House Supervisor in Worthing should listen attentively to the guest’s concerns, empathize with their situation, and work towards finding a satisfactory solution. They may offer complimentary services, room upgrades, or other forms of compensation to resolve the issue and ensure guest satisfaction.

5. What is the career progression for a Front of House Supervisor in Worthing?

A Front of House Supervisor in Worthing can progress to higher roles within the hospitality industry, such as Front Office Manager, Operations Manager, or General Manager. With experience and proven leadership skills, they may also have opportunities to work in larger establishments or hotel chains.